Dear Candidates
Greetings,
Profile: Desktop support DL1
1. Good English Communication Skills.
2. Experience for DL1 min 6 months to 1 years,
3. Basic Trouble shooting branded desktops/laptop /Printer hardware
4. Installation/Configuration/Troubleshooting of Windows 7 10.
5. Installation/Configuration/Troubleshooting of MS Outlook 2013 /2016/O365
6. Basic knowledge of Windows Server/DNS/DHCP/AD & Network devices/Protocols.
7. Installation/ Configuration/ Troubleshooting of Symantec Antivirus or any Antivirus
8. Knowledge of ITIL processes.
9. Knowledge of Service desk functions, SLA, Response Time, Resolution time.
1. What is your notice period
2. What is your current annual salary
3. What is your expected current salary
4. How many experience for Desktop support DL1
5. I authorize CP careers to process my CV For wipro
Keyskills: desktop support itil process installation troubleshooting sla configuration desk functions