Sr. Learning Technology Consultant @ Adobe

Job Description

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Learning Consultant is part of the Onboarding team and is responsible for onboarding our customers. The Consultant is a key member who works on O&I projects and is the learning advisor to our customers. He/She would be instrumental in understanding customer requirements, and working with internal Adobe teams to effectively onboard the customer. Ideally, this person comes with a background in Learning Consulting, and has experience in implementing a SAAS-based Learning Management System.
What you'll do:
In this role, you will be responsible to:

• 
  Work with the Learning Strategist and the Program Manager of Learning Advisory Services in onboarding customers - you will often be working with multiple customers simultaneously
• 
  Troubleshoot complex technical issues especially in the areas of SSO, APIs, and other web technologies
• 
  Demonstrate ownership and willingness to deliver projects
• 
  Accurately document all customer interactions in a case tracking database
• 
  Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer
• 
  Produce regular statuses to Adobe leadership
• 
  Advise customers on the technical aspects of setting up an LMS
• 
  Advise customers on onboarding and implementation strategies
• 
  Deliver multiple concurrent projects
• 
  Manage multiple client relationships - especially working remotely
• 
  Interact with a broad level of client contacts - from Learning Managers to CLOs and Directors
• 
  Present complex information in a clear manner, both written and verbal

What you'll need to succeed:

• 
  Technical degree with a minimum of 12 years experience in this or similar capacity.
• 
  Advanced technical knowledge in the following domains
  • 
    Learning Technologies
  • 
    Single Sign On Protocols
  • 
    Use of APIs to build connectors
  • 
    Web Technologies
• 
  Excellent interpersonal skills and the ability to communicate clearly at all levels
• 
  Ability to remain calm, have a flexible attitude and to work with minimum supervision.
• 
  Desirable: Advanced troubleshooting knowledge, with specialization in the domain of Learning and Learning Technologies

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Sr. Learning Technology Consultant

Contact Details:

Company: Adobe
Location(s): Bengaluru

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