Customer Service Specialist-Work from Home
- CIEL HR services
- 3 - 8 years
- Mumbai
- 4 years ago
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Job Description
Hi,
Greetings from Ciel HR!!
Position:- Customer Service Specialist
Experience:- At least 3 Years in a similar role.
Salary:- 3 - 6 LPA
Qualifications:- Any graduate
Industry: Preferably Tech. Must be product-oriented
Shift timings:- US Shift (9 PM-6 AM)
(Initial Work From Home, Will convert to office, once the office becomes 24X7)
Notice Period: Max 1 month
Job Description
- Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and accurate manner.
- Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
- Analyse customer complaints and provide appropriate corrective actions.
- Assist directly or route customers to the appropriate personnel for assistance.
- Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.
- Provide insightful advice and friendly, hands-on technical support to customers in need.
- Prepare documentation and reports on routine customer correspondence for future reference purposes.
- Assist in training peers on improving customer support service.
- Develop and maintain in-depth product knowledge.
- Conduct customer surveys about the companys service so as to obtain feedback.
- Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
- Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
- Quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed.
- Offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. service commitment with style, speed, and skill. And you earn the trust of customers and co-workers alike as you offer mentorship, knowledge, and even tips and training.
Additional Requirements
- People who are ready to work in UK and US shifts.
- An aptitude for acquiring skills in technical repairs and an eagerness with Technology Products.
- Excellent prioritization skills and an ability to make decisions quickly.
- Excellent verbal and written communication skills.
- Success in team environments, demonstrating shared responsibility and accountability with other team members.
- Flexibility with your schedule. Your work hours will be based on business needs.
Key Qualifications
- Strong people skills and a knack for problem-solving.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of customer appointments.
Interested Candidates Send resume on pr**********y@ci***r.com
Job Classification
Industry: Hardware & NetworkingFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: CIEL HR Services Pvt LtdAddress: B1-002, B Wing, Ground, Chandivali, Andheri East, Mumbai, Maharashtra 400072 www.cielhr.comLocation(s): Mumbai
Keyskills: us shift customer complaints customer support customer service communication skills
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