Assistant Manager Training- Pune - Pune - IGT
- InterGlobe
- 2 - 5 years
- Pune
- 4 years ago
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Job Description
Greetings from IGT !
an****************i@ig*********s.com
Job Responsibilities:
Travel Experience with GDS knowledge preferred.
- Lead Training Delivery (New Hire / Upskilling / Cross Training / Refresher Training)
- Lead a Team of Trainers, Coaches, TL to enable training delivery
- Evaluate Trainers and provide feedback to improve performance and facilitation
- Responsible for Trainer Grooming & Endorsement on Platform / Technical Skills
- Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live environment
- Seek client / In house certification on each version of the Training Manual
- Identify projects to improve training effectiveness for new hires impacting throughout, attrition & other key deliverables
- Manage the team members aligned from a career perspective
- Motivate and Mentor the team to deliver against KPIs as per business requirements
- Manage escalations with required inputs to client and feedback to the team
- Preparing business reviews Internal & Client
- Review team performance at periodic intervals, provide timely feedback and work with BQ performers to help them come up the curve
- Ensure functional requirements for Internal & External Audits are met from Product/Process standpoint
- Perform FMEA to derive factors acting as a roadblock to Training Delivery, backed by designing & implementation of appropriate action plans to curb the curve
- Stakeholder & Client Management
- Planning & Forecasting training requirements for assigned business accounts
- Required to handle training efficacy.
Need at least 3 to 5 years of Exp in BPO training module.
-Candidate should be from International training process management (mandatory)
24*7 Shifts
5 Days working
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: FreshersEducation
Under Graduation: Any GraduateContact Details:
Company: IGT Solutions Private LimitedAddress: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, IndiaLocation(s): Pune
Keyskills: TNI Amadeus Training Galileo Training Management BPO TNA Programming Travel GDS OJT Development Skill Gap Analysis International BPO International Voice Process
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