Ecommerce Lead, Lifestyle Consumer Audio @ HARMAN

The Sales Operations Lead, E- Commerce Will be responsible for drive sales and manage end to end brand ecommerce store. The person would also be responsible for the following activities:

Overall responsible for revenue on ecommerce platforms

• Forecast Inventory forecast based on sales

• Sales - monthly sale events, promotion planning, consumer offers, cashbacks, no cost emi, stock clearance sale, employee sale, pre new launches, enterprise sales

• Advertisement - Managing traffic - organic, affiliates, social, paid managing Adwords

• Analytics Conversion Optimization - Conversion optimization exercise

• Inventory getting allocation timely billing to distributor

• Distributor Management - Billing, payment, delivery, reconciliation, sellout, stock clearance, monthly business review

• Customer Management - timely shipment, delivery, customer escalations, payment issues

• Merchandising Catalog - Homepage banners, category pages, product pages, new catalogs, cross promotion

• Logistics - Co-ordination with logistics for timely delivery of shipments

• Payment gateway - Co-ordination with PG for any escalation regarding payments

• Marketing - regular co-ordination with Marketing for offers, budget, for sale events

• Reporting - Global reporting

• Service Call Center - Regular co-ordination with service team to resolve any kind of issues

Perquisites:

Extensive experience in multiple market sales, required. Preferred industries; audio manufacturing/sales, consumer electronics, online marketplace.

Dynamic builder of relationships with customers, with track record of identifying new areas of opportunity and negotiating complex business deals for mutual benefit.

Provides updated market feedback to the vertical market and target market specialists.

Interfaces with sales, marketing and engineering to leverage their knowledge and efforts to maximize sales launches.

Basic Qualifications :

• Bachelor s degree required; MBA preferred.

• 3-7 years of progressive experience in sales / business development roles in multiple markets.

Ideal candidate should have proficient computer experience (Excel, Access, Word, Internet, Power Point).

Excellent oral and written communication skills.

Strong administrative proficiency and customer liaise skills.

Strategically and operationally strong Ability to synthesize complex information into a simple strategy and then execute and communicate against this strategy.

Strong consumer products orientation Keen understanding of consumer wants and needs, that can be applied to creating market-winning retail sales strategies.

Solid planning and organization skills Ability to manage complex projects and schedules necessary with this global retail operations role.

Good collaboration skills Ability to collaborate with people and teams from all functions within Harman plus full range of industry consumer customers.

Demonstrated creativity and out-of-the box thinking Constantly pushing new ideas and programs to solve sales and market challenges.

Business acumen Solid business and financial background.

Travel : About 30% travel required by the ideal candidate