Service Desk Engineer
- Talent Corner
- 2 to 7 Yrs
- Mumbai
- 4 years ago
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Job Description
Hello ,
Ummehani here from Talent Corner HR Services Pvt Ltd. With reference to your CV in our data base at job portal , we would like to highlight you an opportunity matching to your skill. Please read below JD.
IT manager
> JOB ROLE (Key responsibilities):
The Service Desk & Onsite Technical Support analyst is a fundamental part of our customer support structure.
Working on behalf of the ICT department, the Service Desk & Onsite Technical Support Analyst will deliver timely and high quality incident resolution to our company end users technical queries.
As part of the In-house IT department, the main purpose of this role is to ensure effective and efficient support to all IT queries coming from our user-community.
This entails (but not limited to):
- Customer Service requests
- Assistance with installation of hardware or software
- Assistance with utilization of hardware or software
> REQUIRED PROFILE:
- Exceptional interpersonal and communication skills in English (verbal and written)
- Customer-oriented, possessing good communication and personal skills
- Ability to work pro-actively, autonomously and responsibly
- Excellent analysis, problem-solving and organization capacity
- Ability to describe technical information, outlining the most important details and provide it in a summarized/ effective manner
- Fast learning skills, technically oriented
- Ability to work in a fast-paced environment
- Availability to travel (occasionally)
- Basic/ Intermediate technological knowledge Networking concepts, Common Hardware Products and Software solutions, etc)
- ITIL, AGILE, Prince2 or other relevant accreditations are desirable but not essential
> WE OFFER:
- Technical career growth
- Full time employment
- Standard business week, 9-18:00/ Mon-Fri (Extra time will be required occasionally).
- Skilled and collaborative/supportive colleagues
- Multicultural environment
Exp 2-8 yrs
Qualification BCA / B- Tech
Salary As per industry standard. No bar for the right candidate.
Location : BKC, Mumbai.
If interested mail at hidden_email
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking Role Category: Network / System AdministrationNetworking Functional Area: Not ApplicableRole/Responsibilies: Service Desk EngineerContact Details:
Company: Talent CornerLocation(s): Mumbai
Keyskills: hardware networking software solutions software installation agile networking prince2 itil
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