It Help Desk @ Acme Services

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It Help Desk

Acme Services
1 to 4 Yrs
Mumbai
4 years ago
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Job Description

Roles and Responsibilities

Assists Meredith employees in troubleshooting technical issues and questions related to:
o Adobe Creative Cloud (CC) products, Woodwing, Fonts, Filemaker.
o Desktop technologies such as Windows, MAC OS.
Ensures responsiveness and timely resolution of tickets raised
Assigns unresolved issues to the appropriate support team, for further support. Prioritizes and escalates urgent
requests to the appropriate team.
Communicates with customers effectively to keep them informed and updated regarding action steps taken, while
providing information regarding resolution time Ensure all issues are properly logged, and update records and tickets
as require. Mandatory skills:

2-4 years of experience
Experience in troubleshooting Adobe Applications (Adobe CC) Windows and MAC OS
Experience in troubleshooting Office 365
Good understanding of Active Directory
Good communication skills

Regards

Team HR

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: It Help Desk

Contact Details:

Company: Acme Services
Location(s): Mumbai

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Keyskills: it helpdesk troubleshooting windows mac os adobe creative cloud

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Acme Services

Acme Services is a 7 year old recruitment firm, who are leaders in IT Recruitment.

It Help Desk @ Acme Services

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It Help Desk

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