Customer Success Engineer @ Acme Services

Job Description

Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Aid in product design and product development.
Serve as our customers single point of contact for any tech-related matters
End to End ownership of customer support case from opening until closure ensuring customer satisfaction.
Establish relationships and engage with technical counterparts to drive product adoption and expansion.
Train and coach customers to a successful onboarding process and ongoing usage.
Advocate internally for customer needs be the technical voice of the customer within Fynd Platform.
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues.
Prioritize and manage several open issues at one time.
Properly escalate unresolved issues to appropriate internal teams.
Requirements:
2+ years of proven experience in customer focus position as a Customer Success Engineer / Support Engineer / Technical Account Manager / Delivery Engineer
B.E/B.Tech in Computer Science or equivalent experience.
Highly organized and able to multi-task.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to learn new skills and technologies.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
High availability for fast response to customers.
Language knowledge required in one of NodeJs, Python, Java.
Background in AWS, Docker, Kubernetes, Networking - an advantage.
Experience in SAAS B2B software companies - an advantage.

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Keyskills:   networking python kubernetes software development microservices docker aws java nodejs