This is an opportunity to make a positive impact to our customers &colleagues,as you deliver successful customer & business outcomes.Actively participating in initiatives to improve customer service,processes &procedures You'll do Providing crucial support to customers & colleagues in our contact centres.Responding &investigating queries, providing support on business processes,policies &procedures &developing an understanding of customer &business needs in order to suggest improvements &increase efficiency You'll also be Identifying barriers to performance & coordinating improvements to enhance our efficiency Working closely with operational centres, providing coaching &support to increase efficiency Keeping accurate records of day-to-day operations,logging incidents &identifying trends
Employement Category:
Employement Type: Full timeIndustry: BankingFunctional Area: Customer ServiceRole Category: Customer Service Executive (Voice)Role/Responsibilies: RBS Services is looking to hire Customer Service & Operations Analyst