Key Job Responsibilities:
Lead and drive new configuration and troubleshooting on Customer reported issues.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Gain in-depth knowledge of the infrastructure and technologies that are present in customers network profile; including their network topology, features, configurations,and service history, which results in faster resolution.
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
Provides technical expertise and guidance during testing, deployment and operational phases for Customers.
Participate in tasks such as Knowledge base creation, trainings, and other
documentation activities.
Products to be supported - Juniper Routing platforms (PTX, MX)

Keyskills: networking juniper troubleshooting configuration routing network engineering