Customer Service Agent
- White Horse Manpower
- 1 to 6 Yrs
- Bengaluru
- 4 years ago
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Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Knowing our products inside and out so that you can answer questions.
6. Processing orders, forms, applications, and requests.
7. Keeping records of customer interactions, transactions, comments, and complaints.
8. Communicating and coordinating with colleagues as necessary.
9. Providing feedback on the efficiency of the customer service process.
10. Managing a team of junior customer service representatives.
11. Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
1. High school diploma, general education degree, or equivalent.
2. Ability to stay calm when customers are stressed or upset.
3. Comfortable using computers.
4. Experience working with customer support
What is a customer service representative
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. Theyre the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
What are the duties of a customer service representative
Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments.
Benefits
Salary from 12000RS to 54000Rs Per Month
2.75Lacs to 8 Lacs Per annum Or best in the Industry
Plus Weekly and Monthly Incentives floor Incentive
Qualification
Any Graduate or Under Graduates
Freshers or experienced
Joining
Immediate
Location E-city, Whitefield, Bannergatta Rd, EcoSpace, Old Airport Road, Shivajinagar, MG Road, Bomanahalli, Kengeri Bangalore,
Walk in form Monday to Saturday between 10am to 6pm Or
We have taken all Covid precautions Please walk in.
Walk-in with your friends to
White Horse Manpower Consultancy Pvt Ltd.
Office, 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street), Shivaji, nagar Bangalore 5 6 0 0 51.
Website : www.whitehorsemanpower.in,
Email: hidden_email
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White Horse Manpower
Transforming, lives, transforming, organisations.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (Domestic)Customer Service (International) Functional Area: Not ApplicableRole/Responsibilies: Customer Service AgentContact Details:
Company: White Horse ManpowerLocation(s): Bengaluru
Keyskills: customer support telemarketing customer care telecalling telesales customer service
White Horse Manpower
White Horse Manpower Consultancy Private Limited Recruitment Company with more than 15 Plus International BPOs in the consultancy giving SPOT OFFER Letters Walkin with 2-3 Resumes from Monday 2 Saturday 10am to 6pm call Niki 9886747291,9342431048,9886188040 Free Recruitment no charges Niki ...
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