Hiring For Associate Process Manager ( Team)
- eClerx
- 4 - 9 years
- Mohali, Chandigarh
- 4 years ago
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Job Description
Dear Candidate's,
eClerx is Hiring for Associate Process Manager (Team Leader).
Location - Chandigarh and Pune.
Desired Candidate Profile :
- Minimum 4 years experience overall ( On paper Team Handling Experience)
- Preferred International Voice Experience.
- Flexible with 24*7 Shift (US shift)
Roles and Responsibilities
- Ensure Critical Performance Metrics are met consistently
- Prepare and circulate Client Decks
- Lead Client Calls / calibrations
- Revert to client queries on routine issues
- Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
- Manage multiple teams and coordinate with other managers
- Ensure that team of associates has a clear understanding of performance expectations, are properly trained, have access to all the tools and resources they need to perform at high levels of productivity and efficiency.
- Communicate expectations to team member and provide timely business updates and changes. Conduct multiple call-coaching training sessions each week.
- Work as a subject matter expert for the team on client business rules, customer interaction policy and support tools
- Provide feedback to team members on their daily performance in an effective and timely manner and foster their professional development and growth via effective coaching
Interested Candidate kindly call or share your CV on the details mentioned below.
Thanks & Regards,
Sushmita.
Email : su***************c@ec***x.com.
Contact : 8788486***.
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: OperationsRole: OperationsEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required, MS/M.Sc(Science) in Computers, M.Tech in Any Specialization, PG Diploma in ComputersContact Details:
Company: eClerx Services Ltd.Address: Unit No.401,501 4th, 5TH FLOOR,, ECLERX SERVICES LIMITED, Building No.14,, Thane Belapur Road, airoli, Thane, Maharashtra, 400708, NAVI MUMBAI, Maharashtra, IndiaLocation(s): Mohali, Chandigarh
Keyskills: International Voice Process International BPO CSA CSE us shift team handling Voice Process
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eClerx
eClerx Services Ltd, one of the first Knowledge Process firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ ...
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