Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
What You ll Be Doing
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
What We Are Looking For
Keyskills: Unix Helpdesk Analyst Linux Customer support Windows Technology solutions Information technology Remote support Monitoring IT Service Desk Analyst