Customer Care Executive - Biz2credit
- Biz2Credit
- 1 - 5 years
- Delhi, NCR
- 4 years ago
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Job Description
Customer Care Executive - Biz2credit (product based fintech organisation) - Noida (night shift (US), both side cab, 5 days)
Job Description:
Experience in Customer Services (US based Voice Process)
Open and maintain customer accounts by recording account information
Documentation process, Coordination and resolution of customer query and coordination with internal team
Excellent Communication skills, Experience in Voice Based process for the customer care (Comes from Intl BPO) or US based process.
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Maintains financial accounts by processing customer adjustments.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Use telephones to reach out to customers and verify account information
Read from scripts
Greet customers warmly and ascertain problem or reason for calling
Please share your CV at ar*************r@bi*******t.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Biz2credit InfoAddress: B 36, 9TH FLOOR, TOWER 1, EXPRESS TRADE TOWER 2,, NOIDA SECTOR 132,Gautam Buddha Nagar,Uttar Pradesh, NOIDA, Uttar Pradesh, IndiaLocation(s): Delhi, NCR
Keyskills: Voice Process US Process night shift bpo calling customer care
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About Biz2Credit (read more at www.biz2credit.com ): Founded in 2007, Biz2Credit is rated as the #1 small business financing resource in the U.S. by Entrepreneur Magazine. Todate, we've facilitated more than $2 billion in small business lending. Biz2Credit, an all-in-one financing s...
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