Assistant Manager - Operations @ amplus

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Assistant Manager - Operations

amplus
5 to 10 Yrs
Delhi, NCR
4 years ago
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Job Description

We are hiring for Assistant Manager for chat process.

5.5 days working

Rotational shifts and offs

Job Location : Delhi

Responsibilities :

Candidate should have experience / knowledge with several of business (Inbound, Voice or Chat),
Creation and monitoring of operational metrics.
Establish and expand relationships with key individuals. Manage client relationships, client visits etc.
Managing escalations related to people, policies and process.
Motivate team members, Listen to team members feedback and resolve any issues or conflicts
Looking after capacity planning, staffing forecast and administration of the operations floor.
Motivating and inspiring the team to surpass their potential.

Education & Experience:

Should have 5+ years of relevant experience with BPO with Team size of 100+ FTEs
Must have bachelor degree
Well versed with MS Excel & Power Point.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Back Office Operations
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager - Operations

Contact Details:

Company: Ampluskey Consultancy
Location(s): Delhi, NCR

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Keyskills: chat process operations management inbound process

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₹ 7 - 16 Lakh/Yr

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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amplus

WE ARE JOB PLACEMENT FIRM WE ARE HIRING FOR TOP MNC BPO IN GURGAON AND NOIDA LOCATION .Â

Assistant Manager - Operations @ amplus

Home > Back Office Operations