Assistant Manager - Operations @ amplus

Job Description

We are hiring for Assistant Manager for chat process.

5.5 days working

Rotational shifts and offs

Job Location : Delhi

Responsibilities :

• Candidate should have experience / knowledge with several of business (Inbound, Voice or Chat),
• Creation and monitoring of operational metrics.
• Establish and expand relationships with key individuals. Manage client relationships, client visits etc.
• Managing escalations related to people, policies and process.
• Motivate team members, Listen to team members feedback and resolve any issues or conflicts
• Looking after capacity planning, staffing forecast and administration of the operations floor.
• Motivating and inspiring the team to surpass their potential.

Education & Experience:

• Should have 5+ years of relevant experience with BPO with Team size of 100+ FTEs
• Must have bachelor degree
• Well versed with MS Excel & Power Point.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   chat process operations management inbound process