Data Entry Customer Service Representative
- Fondstaff
- 0 to 4 Yrs
- Bengaluru
- 4 years ago
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Job Description
Responsibilities:
Understanding of the following processes, including but not limited to:
Provide exceptional customer service
Fulfillment of Card add requestsCredit card terminal/POS file builds for all Heartland supported products
Account closure and reopen account requests
General Maintenance Items, for example, but not limited to address / phone number changes
Assist with maintaining the Public Email/Fax folders as needed
Acquire a detailed understanding of all required documentation and broad knowledge of Maintenance policy and procedures, keeping informed and able to adapt to any change to guidelines and policy
Process and create point-of-sale setup based on equipment options, features and functions as indicated by maintenance request
Complete special projects as assigned by management
Adhere to all HPS handbook policies, including attendance punctuality, PTO management, & time management
General communication with customers, both internal and external, via telephone, e-mail, fax or TBD is commonplace
Possess the ability to handle customers with sensitive issues, confidentially, while maintaining the professional Customer Services image of Global Heartland Payment SystemsMeet or exceed quality, productivity, attendance, educational and punctuality standards as set forth by the Heartland Payment Systems leadership team.
Other job-related duties as assigned by direct supervisor and/or leadership team
Requirements:
Minimum 6 months related customer service experience including phone support and contact center.
Able to communicate professionally (written and verbal) with internal and external customers.
Must be able to work 11:30 AM to 8:30 PM, Monday through Friday.
Able to work in a fast paced, team oriented, office environment.
Must be computer literate using email and internet.
Note: we use Google Suite (Drive, Docs, Spreadsheet, Gmail, Gmeet, etc). Must have HS diploma or GED.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Except where prohibited by state law, Global Payments will give preference to candidates fully vaccinated against COVID-19. Team members are considered fully vaccinated after completing both primary vaccinations, if applicable, and after the requisite amount of time set by health authorities. Global Payments provides reasonable accommodations for medical or religious reasons or any other legally required reasons.,
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: General / Other SoftwareCustomer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Data Entry Customer Service RepresentativeContact Details:
Company: FondstaffLocation(s): Bengaluru
Keyskills: sales customer service accounts billing customer relations
Fondstaff
It's an established, Owned and managed company, whose goal is to provide clients with the very best quality, value and service in human capital consulting.
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