Golden Opportunities in IT Expert For Hong @ Aosta Oversaeas

Job Description

Job Responsibilities:
Leading a broad range of tasks related to the research and development in the relevant innovation fields, including but not limited to pharmaceutical and life science/biotechnology; data engineering, artificial intelligence, robotics, distributed ledger technologies, biometric technologies, industrial/chemical engineering; and materials science/ nanotechnology. Job Duties:
Handle customer support calls in a timely and accurate manner.
Provide first-level support to customer service requests.
Escalate complex support requests to relevant IT staffs for resolutions.
Understand support problems, analyze problem data and determine appropriate solutions.
Maintain problem documentations and their resolution procedures for reference procedures.
Plan and complete daily assigned tasks within deadlines.
Maintain confidentiality and security of company documents and customers.
Report system downtime and performance issues to Manager.
Ensure to follow standard operating procedures and meet service level agreements.
Install, configure and maintain software and hardware systems.
Assist in development and enhancement of IT systems.
Assess potential risks and technical challenges and prepare appropriate mitigation plans.
Conduct IT related training to new hires, users and technical teams as needed.
Analyze system issues and provide resolutions.
Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.
Work in compliance with department safety and quality standards. Required Skills:
STEM (Science, Technology, Engineering and Mathematics) degree-holders from a well-recognized university, with experience in relevant technology areas.
Having attained outstanding achievements in top-notch institutions, corporations and organizations, which could prove that the applicant is a well-recognized talent.
Persons with such very exceptional experience or achievement are welcome, even if they are not STEM graduates from a well-recognized university.

Job Classification

Industry: IT-Software / Software Services,
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: IT Hardware
Role: IT Hardware
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Aosta Oversaeas

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Keyskills:   Service Level Customer Service Customer Support Artificial Intelligence Chemical Engineering Customer Handling Quality Standards