Hiring for Top MNC for International Voice
- Hinduja Global
- 0 to 5 Yrs
- Bengaluru
- 3 years ago
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Job Description
:HGS is Hiring for International Voice Process for Bangalores TOP Most MNC
Education Graduates & Undergraduates (Freshers and Experience)
Contract Duration is 6 months only
Shift time - Mandatory working in Night Shift (US Shift)
Work From Office
Fully Vaccinated
Call - Hr - Janini - hidden_email - hidden_mobile
Work Locations:
Prestige Technopolis, 1/8, Maregowda Road, Chikku Lakshmaiah Layout, Adugodi, Bengaluru, Karnataka 560029
OR
RGA Tech Park
Sarjapur Main Road, Carmelaram, Hadosiddapura, Chikkakannalli, Bengaluru 560035
Job description:
Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.
Responsibilities:
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
Working days - Rotational work week (Should be flexible to work for 6 day a week as per business requirement)
Note: Candidates should be Flexible to switch activities and roles internally within process and within the deal/project
Levels:
Level 13 0 to 6 months Experience
Level 12 1 Year to 3 Years Experience
Level 11 - 3 Year to 7 Years Experience
Cab: Yes (Two Way) 35 Km radius FREE
Working Days: 5 Days
Shift: Rotational
Experience: 0 to 7 Years
Required Skillet:
1) Excellent Verbal and Written in English Communication Skills
2) Ready to Work in Rotational Shift
3) Work from Office
Contact HR, interested candidates send your resumes to:
Mohini hidden_mobile
Pooja hidden_mobile
Janani hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Top MNC for International Voice
Contact Details:
Company: Hinduja GlobalLocation(s): Bengaluru
Keyskills: customer service outbound process inbound process international call center international bpo inbound calls voice process outbound calling customer support outbound call center
Hinduja Global
Hinduja Global Solutions Limited Hinduja Global Solutions Limited Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HG...
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