Travel Sales and Travel Consultant @ HR Planning Network

Greeting for the Day!

We are hiring for two profiles-
1. Travel Consultant / Location- Turbhe (Navi Mumbai) / Exp- min 6 months any GDS / Salary- upto 35 k
2. Travel Sales / Location- Turbhe, Jogeshwari west & Mape (Mumbai) / Exp- 6 months any GDS / Salay-45 k

Responsibilities-
Responsible for inbound and outbound calls and assisting guests with their queries as per the AHT, TAT
Responsible for responding to guest emails and feedback as per the agreed TATs
Responsible for handling inbound and outbound calls for amendment queries, cancellation and flight status.
Responsible to execute clearing of the backend queues for manual processing, failure handling, etc.
Responsible to maintain a good relationship with our frequent bookers, guests and Travel Agent teams
Responsible to Adhere to set SLAs 100% of the times
Responsible to escalate the call in a timely manner to ensure the customer is being heard at all levels
Responsible to support day to day queries with the highest level of customer service via telephone and email.
Responsible to ensure highest level of Telephone and Email Etiquettes
Responsible to co-create process guidance to the Team Leaders
Update reports on daily basis for the team leader / manager
Responsible for identifying areas of opportunity for automation and coordinating with your team leader to ensure it is documented and sent out to the BLINC business & development team for execution
Responsible for working closely with internal teams and departments to resolve customer issues as per the defined TAT.
Responsible to assist team leaders / manager's with development, process improvement, analysis and implementation of effective methods to improve the quality and efficiency levels of the team / process
Responsible for identifying clients needs and suggesting suitable travel options
Responsible for supplying information to the travelers that can assist them in their Travel
Job Requirements:
Need to have experience with customer experience and support processes
Need to be an excellent team worker with good communication skills
Need to have effective Telephone and Email etiquettes
Need to be a quick learner around the functionality of the product and be able to use different troubleshooting techniques
Need to have excellent understanding knowledge of Travel Technology (computer reservations systems (CRS), GDS systems and e-travel), Amadeus and Galileo
Need to be proficient in English & Hindi; knowledge of additional languages is an advantage
Need to have exemplary customer service skills with an ability to present, persuade and communicate effectively
Need to be well versed in various areas of travel (Domestic/International, Business/Holidays, Groups/Individuals, etc)
IATA certification will be an added advantage
Readiness to work in shifts

Handling Sales Calls from US Customers.
Follow ups with customers and clients for existing reservations.
Sell / cross sell travel related services (Flights, Hotel, Car, Travel Insurance , Packages etc)
Meeting monthly performance metrics/ sales target.
Skills Required-
Must have 1 year + experience in US Travel Sales Process (Voice)
Excellent communication & interpersonal skills.
Flexible to work in any shifts (24X7)
Should be able to chase target
Candidate with Amadeus & Sabre - GDS knowledge will be given preference

Interested candidate share resume on given email id- [Confidential Information] and also share details in given format-

Name / Skills / Total exp / Current salary / Notice period / Salary expectation / Location

Thanks and Regards

Deepak / 9716906*** / [Confidential Information] and [Confidential Information]