Director - CRM
- Talentstack
- 10 to 20 Yrs
- Bengaluru
- 2 years ago
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Job Description
Job description
Job brief
We are looking for a CRM Director to set and monitor marketing strategies designed to foster long term profitable relationships with clients.
The CRM director coordinates with both our Sales director and our Marketing director in order to boost our companys market presence and increase customer engagement. You should have solid experience with Customer Relationship Systems and KPI metrics. The ability to identify new opportunities is vital to this position along with addressing customer concern. Ultimately your goal is to increase revenue and achieve business goals by aiming for and building a customer-oriented company.
Responsibilities
Monitor relationships with existing customers through CRM systems
Ensure the CRM system is acting as an effective sales funnel
Conceptualize develop and implement marketing techniques that will drive new customers
Set customer retention marketing strategies.
Plan and manage marketing campaigns across multiple channels.
Suggest new methods of addressing customers needs
Keep track of marketing metrics and trends such as conversion rates and web analytics
Supplement the organization of promotional events to reach prospective customers
Review and select CRM software that meets the needs of our company.
Conduct market research to follow trends and competition
Requirements:
Proven work experience as a CRM Director or similar role
Solid background in customer acquisition strategies
Technical expertise with CRM and analytical systems
Knowledgeability about online marketing methods as well as best practices
Be able to manage marketing products from end-to-end
Customer oriented attitude and outstanding communication skills.
Location - Mumbai,Bangalore,Gurgaon,Delhi / NCR,Remote
Qualification:Minimum of a bachelors degree required; preferred areas: communications, public relations, journalism or related field
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: Management Consulting / Strategy
Functional Area: Not Applicable
Role/Responsibilies: Director - CRM
Contact Details:
Company: Talentstack ConsultingLocation(s): Bengaluru
Keyskills: customer support crm strategy crm sales
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Talentstack
We are a boutique Executive & Technology search firm headquartered in Mumbai with offices in Bangalore & Dubai. We specialize in Recruiting quality employees in multiple industries and across various domains i.e. IT & ITES, E–Commerce, Hospitality, Healthcare, Education, BFSI, R...
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