Team Leader - Customer Care - Noida
- Investors Clinic
- 4 - 8 years
- Noida, Gurugram
- 2 years ago
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Job Description
Roles and Responsibilities
- Customer Care emails
- Checking customer emails coming in customer care ID and taking further for complaint registration
- Checking internal emails and taking them for further processing
- Checking and replying developer emails
- Service request registration
- Understanding the customer concern received on any touch point: email, IVR call, Senior management, Walk-in
- Registration of the Service Request in the support sheet with correct and appropriate details
- Allocation of the SR to the team member
- Reply to customer on email with the service request number and along the allotted team member details
- Record Upkeep / Data Management
- Update of support sheet on regular basis
- Update of daily productivity tracker of the team
- Collation of the team work at the day end in update in complied file
- Update the IVR calls data base
- Publishing of defined reports as per defined frequency
- First level of escalation
- Registering the Managing the cases originated from SLT escalation or MD room
- Constant follow up within the departments to fix the customer concerns
- Update to CC Head on the issue
- Inter function coordination
- Cross functional coordination to provide support to team members for closure of service requests
- Coordinate with Sales Teams respective Director for escalated cases
- Constant meetings with Sales Coordinators for discussion of the teams respective cases
Desired Candidate Profile
- Candidate Should Having 4-5 yrs Of Experience As TL.
- Immediate Joiners Would Be Preferable
- Real Estate Experience Would Be Preferable
Interested Candidate May Contact TO Ms. Pooja Dutt (HR) - 9711750***
Email - Du*********r@in*************c.com
Job Classification
Industry: Real EstateFunctional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Walk-ins
Education
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in HR/Industrial Relations
Doctorate: Any Doctorate
Contact Details:
Company: Investors ClinicAddress: Plot no-5,First Floor,Tapasya Corporate Heights,Se, ctor 126,Noida, NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram
Website: www.investorsclinic.in
Keyskills: Team Management Team Handling Customer Support team leading Client Relationship Management Real Estate Teal Leader Customer Service Management Customer Management customer Service
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