Hiring For Customer Support @ Trigent Software

Job Description

If interested please share your updated cv to below mail id.

E- mail vi*****r@tr****t.com

Work Location _Bangalore

If selected you will be working as a permanent employee for Trigent Software Ltd and deployed to our client location

• Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators. Shifts are on rotational basis mainly during American business hours
• Needs to handle all calls using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills
• Create and assign leads to Sales following a successful lead qualification conversation
• Entitle, case creation and routing of technical support inquiries to the adequate Technical Support engineer while keeping backlogs to the minimum
• Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
• Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution
• Contributes to knowledge management system in the form of updating or creating policies and procedures

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Please fill the below details:-

Current CTC:

DOB :

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Total Experience:

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PAN Card No:

Official Notice Period:

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Holding any offers:

Fine to Work through Payroll of Trigent Software Ltd : Y/N : ..

Permanent employee/contract employee:

Regards,

Vinaya R

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: Trigent Software Pvt Limited
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Bengaluru

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