Microsoft Dynamics ( MSD ) Retail Functional
- Orcapod
- 4 - 6 years
- Any where in India
- 4 years ago
- Email to a friend
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Job Description
Role : MSD Retail Functional
Location : PAN INDIA
Relevant Exp : 4 to 6 years
Profile :
Job Description:
Oversee the evaluation of new retail platforms applications technologies and changing business requirements for building appropriate ERP systems alternatives and enhancements to current retail systems oversee in depth evaluation of existing retail system capabilities to identify opportunities for improvements
Lead translation of complex business specifications to functional specification document which can be used as a blue print for developing customising solutions
Partner with technical delivery team to develop high level project plan and high level solution design document in adherence with client business requirements
Use deep professional knowledge and acumen to lead support delivery of level 1 level 2 and level 3 retail related issues
Participate in incident and crisis management events manage stakeholders and provide regular status updates to their issues and define track remediation actions to close
Oversee the process of identification diagnosis and timely resolution of functional retail specific issues and escalated critical complex incidents through research and analysis of trends and business impact Lead identification of patterns of recurring incidents to improve service capabilities drive root cause analysis and prioritize corrective actions for outages and degradations
Plan and participate in the support shift rotation to ensure adequate global business support coverage
Oversee the development of test plans test cases migration approach root cause analysis and all related project documentation in accordance with the service delivery contract
Drive team to provide resilient solution designs by preparing and evaluating alternative workflow solutions
Lead efforts on developing cost estimations and co ordinate with cross functional teams to facilitate prioritized product development
Lead configuration and product customization efforts to ensure product matches the envisioned result support effort to ensure functional compatibility and user satisfaction
Lead functional testing user acceptance testing system integration testing and regression testing for all retail features write and perform
User Acceptance Testing scenarios and plans according to the client requirements setup
User Acceptance Testing database coordinate its execution perform dry run and track and resolve issues
Oversee the process of identification and documentation of system gaps lead support activities necessary for resolution of all retail related issues within defined timelines Mentor and guide the junior new team members organize and lead functional and AX trainings for the team support hiring activities and play an active role in building technical competency of team members Job Description User community
Client Product Owners Process Owners Client Business Analysts AXSC Technical and Functional Team AXSC Project Delivery and Support Team
Thanks and Regards
Ashwini Priyadarshan Dabir | Sr.Associate
Orcapod Consulting Services Private Limited
Mob: +91-9833912*** | as**********r@or****d.work
Job Classification
Industry: IT Services & ConsultingFunctional Area: Merchandising, Retail & eCommerce, Role Category: Merchandising, Retail & eCommerce - OtherRole: Merchandising, Retail & eCommerce - OtherEmployement Type: Full timeEducation
Under Graduation: BCA in ComputersPost Graduation: Other Post GraduateContact Details:
Company: Orcapod Consulting Services Private LimitedAddress: CapgeminiLocation(s): Any where in India
Keyskills: Retail Microsoft Dynamics AX Navision
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