Support Engineer - DevOps @ Talentstack Consulting

Job Description

:

- Properly escalate unresolved support calls to other software development team members.

- Troubleshoot reported issues, see problems through to resolution, follow up with customers, and properly record and close support tickets.

- Identify and document change requests and bug fixes based on customer feedback and support calls.Research and resolve data issues ifwhen they arise.

- Participate in new application and hardware rollouts, and special projects as needed. Including testing of new software and issue resolutions. Create and run ad-hoc data reports and analytics when requested.

- Assist with and sometimes lead sessions designed to train the Tier I team on common support calls and resolutions.

- Perform other duties as assigned.

 

Regards,

HR Team

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Support Engineer - DevOps

Contact Details:

Company: Talentstack Consulting
Location(s): Chennai

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Keyskills:   devops jenkins network operations troubleshooting technical support applications support