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Customer Care Representative @ Open Mind Services

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 Customer Care Representative

Job Description

Job Summary

Call Center Executive who should have clear understanding of English/Telugu/Hindi Language.

  • The Agent will get required to take incoming calls coming in from patients of a hospital, book their appointments, help them with the information about any doctor and its schedule and empathetically talk to him/her Responsibilities and Duties
  • To respond to all incoming calls within a specified TAT. - Satisfactorily respond and give answers to the people calling in.
  •  Book appointments of the doctors on the portal.
  • Call back to the patients in case of rescheduling of appointments.
  • Give exact information about the various facilities in the hospital.
  • Help patients understand the working of the hospital.

This job may require candidate to work on a Roaster as the Hospital works 24/7. Shifts will be fixed on a rotational basis to cover all days and all hours. ** No Night shifts for female Qualifications and Skills.

  • Must know English/Telugu/Hindi language very well.
  • Should have basic knowledge of Computers
  • Previous working in Call Center will be an advantage
  • Salary: 11,000.00to 15,000.00 CTC per month
  • Experience: Call Center: 1 year (Preferred) Education: Bachelor's (Preferred)

Benefits: Provident Fund (PF) ESI Paid leaves / Leave encashment Workdays per week: 6 days (Rotational week off)

Speak with the employer - Aarti hidden_mobile Company Name: Open Mind Services Limited

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Representative

Contact Details:

Company: Open Mind Services
Location(s): Hyderabad

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Keyskills:   telecalling customer care inbound process

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₹ 2.5 - 5 Lakh/Yr

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Open Mind Services

OPEN MIND SERVICES LIMITED Open Mind Services Limited is a leading Knowledge Process Outsourcing (KPO) company meeting outsourcing demands in varied fields such as Tele Health Help Desk, HR Back Office, Facility Management Helpdesk, Vendor Management, Lead Generation, and Call Centres