Customer Care Representative
- Open Mind Services
- 0 to 2 Yrs
- Ahmedabad
- 4 years ago
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Job Description
The ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.
Roles and Responsibilities Associate will be responsible for
- Handling incoming and outbound calls from customers/Patients.
- Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
Associate must reply to those queries in a set format.
- Responsible to book the doctor appointments on a web portal.
- Handle all the complaints of customers and pacify them.
- Taking follow-ups from management for the complaints and feedback closure.
Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company.
The major skills and competencies that we are looking for in a candidate are:
1. Good communications skills
2. Ability to listen proactively
3. Problem solving skills
4. Good interpersonal skills
5. Ability to handle work well and maintain quality
Qualifications/Other Requirements
1. Any Graduate/Preferably Science Graduate
2. 0 to 3 years of experience in Customer Service.
3. Should be fluent in English/Gujrati & Hindi
4. Candidate should be comfortable with Rotational Shifts & Week offs (Night shifts also). ** *No night shifts for female.
Designation: Patient Relationship Officer Benefits:
Workdays per week: 6 days (Rotational week off)
Company Name: Open Mind Services Limited
Contact Devika/Reena hidden_mobile / hidden_mobile
Process Name - Apollo Hospital International Limited, Plot No, 1A, Gandhinagar - Ahmedabad Rd, GIDC Bhat, estate, Ahmedabad, Gujarat 38242
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Customer Care RepresentativeContact Details:
Company: Open Mind ServicesLocation(s): Ahmedabad
Keyskills: patient communications customer care safe patient handling customer service operations customer service patient care patient counseling customer relationship customer satisfaction customer support
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Open Mind Services
OPEN MIND SERVICES LIMITED Open Mind Services Limited is a leading Knowledge Process Outsourcing (KPO) company meeting outsourcing demands in varied fields such as Tele Health Help Desk, HR Back Office, Facility Management Helpdesk, Vendor Management, Lead Generation, and Call Centres
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