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Avalon Hardware Support @ AJ Recruitment

Home > Technical Support / Helpdesk

 Avalon Hardware Support

Job Description

  • Own, analyze, research and respond to ASP escalations in a timely fashion.
  • Identify potential engineering issues and/or trends in escalations by on-going analysis and tracking of escalations.
  • Meet core team competency requirements such ascustomer satisfaction goals, team metrics, Engineering outcomes and certification requirements.
  • In depth understanding of organizational goals and active participation in achievement of those goals
  • Work closely with and support technical teams.
  • Takes responsibility for tasks and decisions as documented in all processes and procedures.
  • Has willingness to update processes, training and procedures as required.
  • Key roles
  • To provide front line support via live web-chat support to certified technicians at ASP's.With a predominant focus on assisting field technicians with the repair of products, this team draws on technical information from groups such as Engineering, Service Training and Documentation.
  • To apply send CV & call us
  • Ms Anjum HR- hidden_mobile
  • A J Recruitment Services

Employement Category:

Employement Type: Full time
Industry: IT - Hardware / Networking
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Avalon Hardware Support

Contact Details:

Company: AJ Recruitment
Location(s): Bengaluru

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Keyskills:   troubleshooting hardware networking technical support hardware support tech support customer support

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₹ 30 - 36 Lakh/Yr

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AJ Recruitment

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