Assistant Operations Manager
- Grassroots
- 2 to 3 Yrs
- Mysore
- 4 years ago
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Job Description
JOB RESPONSIBILITIES:
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics (AL, SL)
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members feedback and resolve any issues or conflicts
- Encourage creativity and risk-taking
- Suggest and organize team building activities
CRITICAL SKILLS REQUIRED:
- Knowledge of call center Domestic BPO
- Knowledge of Customer Service
- Excellent spoken and written communication skills
- Strong organizational skills
- Presentation skills
- Negotiation skills
- Proficient with MS Office and CRM software programs.
- Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
- Excellent analytical, problem-solving, decision-making and project management skills
- Ability to handle stressful situations and escalations
- Willingness to work in rotational shifts
CANDIDATE SPECIFICATION:
- Graduate or graduate equivalent
- Relevant product/process knowledge
- Coaching and developing people
- Managing change
- Emotional intelligence
- Proven ability to lead and motivate a service-oriented team in a fast-paced environment
- Excellent analytical, problem-solving, decision-making and project management skills
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Assistant Operations ManagerContact Details:
Company: GrassrootsLocation(s): Mysore
Keyskills: bpo operations voice process operations team handling bpo operations management leadership management operations leadership semi voice
Grassroots
At Grassroots, we specialise in various Omni-Channel BPM services, providing transformational industry specific solutions. We operate PAN India with primary presence in Bangalore and Mysore with a total capacity to accommodate over 850 resources. Grassroots operations are spread across the count...
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