Opening in backoffice (medical health) @ Outworks Solutions

Job Description

Experience Details 0-0 years

Educational Qualification: Any Graduation / PG 

Shifts – NIGHT (5 day working)

Designation: Associate / Executive / Sr. Associate

Job Location: AIROLI THANE

Roles & Responsibilities

• Effectively address customer queries by understanding challenges faced by the customer

• Ensure you meet set process for addressing customer queries

• Understand customer expectation clearly through effective probing

• Document reasons for customer dissatisfaction for all the queries and the challenges faced

• Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis

• Set high levels of performance standards for the given process/account

• Ensure you understand expected performance standards and metrics to be achieved for a given process/account

• Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight

• Follow the learning management process to remain current and updated on required skills and knowledge required for the position

• Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account

• Bring right attitude to the work place that complements and enhances the work culture

• Always Think like a winner

Eligibility & Competency:

Excellent written and verbal communication skills

Min Qualification – Any Graduate/ Diploma

Candidate with 0- 0 years experience 

Typing Speed - above 30 wpm

Should be willing to work in flexible night shifts/ fixed off

Both side cab facility
Interested candidates can share their profile on whatsapp or call on hidden_mobile

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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