Customer Support Specialist- Back Office
- Xylem Resource
- 2 to 5 Yrs
- Bengaluru
- 4 years ago
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Job Description
Dear Candidates,
An IT Hardware organization listed as Fortune 500 company is looking for Customer Support Representatives for multiple Back-Office roles for their new business line.
Should have good communication skills.
Interested candidates can reach out on hidden_mobile or drop their resumes at hidden_email
Roles and Responsibilities:
- The candidate will be required to perform back-office functions and it is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end to end sales cycle processes.
- This may include capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes.
- Ensures that both transactional and aggregated data are timely, accurate, organized and accessible.
- Develops specific and ad-hoc reports to track key performance indicators, sales productivity, and /or business goal attainment.
- Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery and audit teams and in accordance with local legal compliance and company policy requirements.
- Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle.
- Provides knowledge expertise to company's operations community to optimize, simplify, and standardize the use of customer and sales data for decision making.
Desired Candidate Details:
- Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks.
- Thorough understanding of the general/technical aspects of the job.
- Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.
- Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments.
- Graduation is a mandate
- Typically 2-4 years of experience
Shifts: Morning - 6:30 AM - 3:30 PM IST General - 11:30 AM - 8:30 PM IST Evening - 3:30 PM - 12:30 AM IST
The candidates can ask more details about the cab and shift timings in the interview.
Interested candidates can reach out on hidden_mobile or drop their resumes at hidden_email
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking Role Category: Back Office OperationsCustomer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Customer Support Specialist- Back OfficeContact Details:
Company: Xylem ResourceLocation(s): Bengaluru
Keyskills: back office support customer support tracking customer service representatives customer service operations back office operations post sales order management sales support management back office order
Xylem Resource
RXG is an institution committed to delivering memorable customer experience. Our Human Capital Practice offers outsourced job opportunities for more than 3000 employees across 960 locations across India. We have offices at Bangalore, Chennai, Mumbai, Delhi, Hyderabad and Kolkata.
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