service desk engineer @ Magna Infotech

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service desk engineer

Magna Infotech
0 - 1 Years
Hyderabad
4 years ago
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Job Description

Should be good in communication in both English & Hindi. Knowledge of additional language will be an added advantage.

Candidate need to be aware of basic Desktop operations & minimal troubleshooting skills of PC and standard applications.

Should be knowledgeable with Operating systems.

Must possess good communication skills and should be able to escalate issues or technical problems as instructed.

Analyst shall have good conduct and behavior and gain customer confidence.

Adhere to the processes defined and procedures.

Understanding and adhering to Service Desk processes.

Proactive and good listener.

Ability to understand and follow the process defined.

Ability to build long lasting professional relationships with internal management team and client management team.

Ensure Customer Satisfaction.

Main responsibility of Service Desk analyst is to provide the telephonic support for Retail IT.

The specific responsibilities of Retail Service Desk L0 support Team are given below:

Attend Phone calls, monitor Retail Service Desk Email Account, Web based service requests

Register all reported issues in Service Desk tool and provide ticket number to user

Interested candidates share me resume at

sh*****m@qu******p

Employment Type
Full-time

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: service desk engineer

Contact Details:

Company: Quess IT Staffing
Location(s): Hyderabad

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Magna Infotech

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service desk engineer @ Magna Infotech

Home > Technical Support Engineer