Tech Mahindra Pune Hiring TL/AM Training

Job Description

Tech Mahindra LTD_ Pune _ Hiring Lead/AM Training

Job Responsibilities-

• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal & External Calibrations
• Manage Knowledge Check for New Hires & Production Staff
• Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities-

• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Experience in any product/process/soft skill/up-skilling training
• Open to Work in 24X7, 6 days working Rotational

Desired Candidate Profile-

• Min Graduate (Any)
• Min 2 years experience as a Process Trainer from a BPO.
• Strong understanding of and experience in product training in domestic BPO domain

• Looking for immediate joiner

Salary- Best in Industry Kindly

Contact- Mayuresh J

Email - mj*******1@te*********a.com

Ph. No - +91 9168637*** (Call/ WhatsApp)

Job Classification

Industry: BPO / Call Centre
Functional Area: Consulting,
Role Category: Other Consulting
Role: Other Consulting
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Tech Mahindra
Address: SHARDA CENTRE,,SHARDA CENTRE,OFF KARVE ROAD,ERANDW, PUNE, Maharashtra, India
Location(s): Pune

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Keyskills:   process training TTT OJT Team Leading product training tni BPO Training