Customer Care Representative bengali
- Hearing
- 0 to 2 Yrs
- Hyderabad
- 6 years ago
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Job Description
Customer Care Executive:
*Managing incoming calls and customer service inquiries
*Generating sales leads that develop into new customers
*Identifying and assessing customers needs to achieve satisfaction
* Excellent Communication skills in English, Hindi, Bengali.
* Should be proficient in Computer Skills.
* First Preference to BPO Profiles.
* Max age limit : 35
Responsibilities and Duties
*Manage large amounts of incoming calls
*Generate sales leads
*Identify and assess customers needs to achieve satisfaction
*Build sustainable relationships and trust with customer accounts through open and interactive communication
*Provide accurate, valid and complete information by using the right methods/tools
*Meet personal/customer service team sales targets and call handling quotas
*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
*Keep records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
*Take the extra mile to engage customers
Required Experience, Skills and Qualifications
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Should be Proficient in English, Hindi and Bengali.
- Qualification - +2/Graduates.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Customer Care Representative bengaliContact Details:
Company Name: HearingLocation(s): Hyderabad
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About Us Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India.Â
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