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Technical Support Executive and Desktop support engineer @ Renovision Automation

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 Technical Support Executive and Desktop support engineer

Job Description

Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
Troubleshooting desktop / laptop OS issues
Installation / re-installation / configuration of systems, printers, scanners
Installation/re-installation/configuration of software/applications
Installation / configuration of e-mail client
Troubleshooting of e-mail client related issues
Troubleshooting printer / scanner related issues
Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
Install approved patches onto desktops / laptops which have failed automatic update
Remove virus from respective desktop / laptop
Handle IMAC's (pre-approved, low impact Install, Move, Add and Change)
OS builds from image
Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop Hardware
Ability to quickly analyze & diagnose technical problems
Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
Problem determination and resolution within SLA's
Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
Ability to acquire; new skills & keep them updated
Work with Local & Global Teams
Proactive and clear communication skills
Quality and Process Knowledge
Should be good in client communication skills

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Technical Support Executive and Desktop support engineer

Contact Details:

Company: Renovision Automation
Location(s): Delhi, NCR

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₹ 120000 - 210000

Renovision Automation

Renovision Automation Services Pvt Ltd