Lead Application Support Engineer @ Hotstar

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Lead Application Support Engineer

Hotstar
5 - 8 years
Mumbai
3 years ago
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Job Description

Were looking for software developers in Android who has rich experience and a good understanding of the Android platform, excited to design and implement features for our Android application. As a software development engineer, you ll be responsible for implementing various features and improving the stability of our application.

While our reach till now has been impressive, we are looking for technical product-aware engineers individuals who will define the future architecture of our platform, providing technical and product expertise, mentor and guide developers. Come and be a part of our high-performance Android team which is heavily focused on delivering an unmatchable user delight!

The pace of our growth is incredible if you want to tackle hard and interesting problems at scale, and create an impact within an entrepreneurial environment, join us!

Your Key Responsibilities

Responsible for the day-to-day maintenance of the application systems in Monetisation, including tasks related to identifying and troubleshooting application issues and issue resolution or escalation if appropriate.

Responsibilities also include -

Root cause analysis, help building fixes and client relationship management in partnership with engineering and customer support team members.

Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.

Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.

In depth Functional knowledge of the application(s) supported and inter dependencies.

Proactively monitors and also helps strengthen the monitoring of the engineering stacks.

Responsible for implementation of mission critical tools and scripts

Quickly responds to incident alerts and support calls.

Identifies issues, and coordinates with teams that are critical to the event s resolution across geographies - MENA, India and SEA countries and wherever Hotstar launches in the future

Will need to work with large B2B partners like Telco partners to integrate our REST API and troubleshoot integration issues in various Hotstar environments - QA, Pre-production and ProductionRespond to customers support team with queries and possible solutions

Strive to maintain established SLA s for efficient communication with the end usersDemonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements

Agility in working operations( Incident management, Change management, Escalation handling, Problem management), development data analytics

What to Bring

Bachelor degree in Computer Science or related discipline preferred.

5-8 of experience in operation and/or development of distributed cloud based applications and services while

Experience in SQL and scripting.

Experience in JAVA and REST API is a plus.

Experience in incident management, monitoring and troubleshooting applications and services in cloud infrastructures.

Strong communication skills with the ability to capture and articulate technical and non-technical details.

Job Classification

Industry: Film / Music / Entertainment
Functional Area: Product Management,
Role Category: Digital Product Management
Role: Digital Product Management
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: Hotstar
Location(s): Mumbai

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Keyskills: Computer science Application support Change management Problem management Incident management Issue resolution Customer support Subject Matter Expert Monitoring SQL

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Functional area / Department (*):

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Hotstar

Hotstar.com Hotstar is one of the fastest growing video-on-demand services. Scratch that. We're Hotstar. The go-to destination for over 100mn active users who seek anything from award-winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet en...

Lead Application Support Engineer @ Hotstar

Home > Digital Product Management