Application Support Engineer - Monetisation @ Hotstar

Home > Digital Product Management

Application Support Engineer - Monetisation

Hotstar
3 - 6 years
Mumbai
2 years ago
Email to a friend
Report this job

Job Description

Your Key Responsibilities

Responsible for the day-to-day maintenance of the application systems in Monetisation, including tasks related to identifying and troubleshooting application issues and issue resolution or escalation if appropriate.

Responsibilities also include -

Root cause analysis, help building fixes and client relationship management in partnership with engineering and customer support team members.

Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.

Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.

In depth Functional knowledge of the application(s) supported and inter dependencies.

Proactively monitors and also helps strengthen the monitoring of the engineering stacks.

Responsible for implementation of mission critical tools and scripts

Quickly responds to incident alerts and support calls.

Identifies issues, and coordinates with teams that are critical to the event s resolution across geographies - MENA, India and SEA countries and wherever Hotstar launches in the future

Will need to work with large B2B partners like Telco partners to integrate our REST API and troubleshoot integration issues in various Hotstar environments - QA, Pre-production and ProductionRespond to customers support team with queries and possible solutions

Strive to maintain established SLA s for efficient communication with the end usersDemonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements

Agility in working operations( Incident management, Change management, Escalation handling, Problem management), development data analytics

What to Bring

Bachelor degree in Computer Science or related discipline preferred.

3+yrs of experience in operation and/or development of distributed cloud based applications and services while

Experience in SQL and scripting.

Experience in JAVA and REST API is a plus.

Experience in incident management, monitoring and troubleshooting applications and services in cloud infrastructures.

Strong communication skills with the ability to capture and articulate technical and non-technical details.

Job Classification

Industry: Film / Music / Entertainment
Functional Area: Product Management,
Role Category: Digital Product Management
Role: Digital Product Management
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: Hotstar
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Computer science Application support Change management Problem management Incident management Issue resolution Customer support Subject Matter Expert Monitoring SQL

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Hotstar

Hotstar.com Hotstar is one of the fastest growing video-on-demand services. Scratch that. We're Hotstar. The go-to destination for over 100mn active users who seek anything from award-winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet en...

Application Support Engineer - Monetisation @ Hotstar

Home > Digital Product Management