Job Description
:
Be a first point of contact to handle and resolve Customer Reservations
Handling Sales Enquirers, Bookings, Documentation, Complaints handling, etc
Respond professionally to inbound phone calls and live chats, including urgent situations.
Attending to customer queries for Hotel booking over emails /calls/online
Quoting Deals & Sending Proposals for Hotels Bookings
Converting Leads in to Business Achieving Goals through regular follow-ups.
Processes reservations by mail, telephone, or central reservation systems
Processes reservations from the direct guest /travel agents/OTA
Creates and maintains records.
Proactively and independently work to meet goals
Desired Profile / Criteria / Skills :Good Communication skills in English /Hindi /Gujarat
Proficiency in MS Office suite (Excel, Word, PowerPoint)
Ability to deal with issues maturely and with a calm disposition
Self-motivated, resourceful
Should be a quick learner
Systematic approach to work
Ability and willingness to work in a multi-tasking environment
Attention to Detail, Innovative and Creative
Should have experience in Hotels / Travel Agency / Restaurants is an advantage
Employement Category:
Employement Type: Full time
Industry: Aviation / Airline
Role Category: Reservation / Ticketing
Functional Area: Not Applicable
Role/Responsibilies: Urgent Opening For Senior Reservation
Contact Details:
Company: Post A Resume
Location(s): Ahmedabad
Keyskills:
travel
tours
booking
booking travels
hotels