Compucom: Walk-in Technical Support | @ CompuCom

About Compucom Systems CSI:

CompuCom Systems, Inc., a global company headquartered in Dallas, Texas, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies committed to enhancing their end-users' experience. Founded in 1987, privately held CompuCom employs approximately 11,500 associates.
Specialties: IT Infrastructure Services, Green Belt in Six Sigma, ITIL V3 Trained, Application Services, Software and Hardware Services, Data Center and Cloud Computing
http://www.compucom.com

Position: Technical Support Level - 1

Address:
Compucom
Level 4, Tower VII, Magarpatta City SEZ,
Magarpatta City, Hadapsar, Pune, Maharashtra 411028,
India Phone: +91 20 6724 7888

Walk-in Interview Date: 21st , & 22nd November 2019.

Walk-in Interview timings: 11:00 AM to 4:00 PM 

Salary Range: 30% on current salary and max would be 4,00,000/- PA (Depending upon the experience of candidate)

Contact person: Abhaya/Saurabh Roles and Responsibilities:

Responds to telephone calls, email, chat, Self-Service tickets from users. Assign work orders /incidents to appropriate support teams and follow up until closure.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions
Perform user account management activities
Escalate complex problem to appropriate support specialists
Troubleshoot software/Hardware and basic network errors, connectivity problems via telephone/email/chat for customers.
Identify, evaluate and prioritize customer problems and complaints
Troubleshoot software installation failure and provide support via telephone, remote access
Provide remote assistance in assembling, installing and troubleshooting computer hardware and peripherals.
Installing and managing Applications on Remote.
Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.
Managing customer expectations regarding estimated response time