International Voice Process - Service desk
- Infosys BPM
- 1 - 4 years
- Pune
- 2 years ago
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Job Description
Infosys BPM Ltd. is hiring for Service desk and Customer Service (International Voice Process) - Pune
Job Description:
Job Location: Pune
Shifts : 24*7
Experience : 1 to 4 years of Experience
Qualification:
- Customer Support:: Any graduate with 15years of formal education
- Service Desk:: Graduate with 15 years of formal education in BCA/BTECH/MCA/BE/MSc/BSC- Computer Science
Must have:
Minimum 1 year of international voice calling experience.
Job Description:
1. Service Desk : Basic knowledge in Service Desk/ Tech support process / Cloud Computing Process
2. Customer Support: Knowledge in Customer support, non -Tech voice process
- Excellent communication skills C1 equivalent proficiency
- Displays excellent customer service skills and capabilities
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution
- Good presentation and client Interfacing skills
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Confidently communicates current performance and improvement ideas with client.
If interested, please share your updated resume along with below details to bo********a@in****s.com
Full Name:
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Re-location to Pune(if-any):
Regards,
Infosys BPM Recruitment team.
Job Classification
Industry: BPO / Call CentreFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: InfosysAddress: 26/3,26/4 , 26/6,INFOSYS BPM LIMITED,HOSUR ROAD,EL, ECTRONIC CITY,BOMMANAHALLI, BANGALORE, Karnataka, India
Location(s): Pune
Keyskills: international voice process
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Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...
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