International Voice Process - Service desk
- Infosys BPM
- 1 - 4 years
- Pune
- 4 years ago
- Email to a friend
- Report this job
Job Description
Infosys BPM Ltd. is hiring for Service desk and Customer Service (International Voice Process) - Pune
Job Description:
Job Location: Pune
Shifts : 24*7
Experience : 1 to 4 years of Experience
Qualification:
- Customer Support:: Any graduate with 15years of formal education
- Service Desk:: Graduate with 15 years of formal education in BCA/BTECH/MCA/BE/MSc/BSC- Computer Science
Must have:
Minimum 1 year of international voice calling experience.
Job Description:
1. Service Desk : Basic knowledge in Service Desk/ Tech support process / Cloud Computing Process
2. Customer Support: Knowledge in Customer support, non -Tech voice process
- Excellent communication skills C1 equivalent proficiency
- Displays excellent customer service skills and capabilities
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution
- Good presentation and client Interfacing skills
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Confidently communicates current performance and improvement ideas with client.
If interested, please share your updated resume along with below details to bo********a@in****s.com
Full Name:
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Re-location to Pune(if-any):
Regards,
Infosys BPM Recruitment team.
Job Classification
Industry: BPO / Call CentreFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: InfosysAddress: 26/3,26/4 , 26/6,INFOSYS BPM LIMITED,HOSUR ROAD,EL, ECTRONIC CITY,BOMMANAHALLI, BANGALORE, Karnataka, IndiaLocation(s): Pune
Keyskills: international voice process
Similar positions
Infosys BPM
Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in