Training coordinator - Pune - Harman Connected
- HARMAN
- 3 - 6 years
- Pune
- 4 years ago
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Job Description
Key accountabilities
- Produce, coordinate and integrate the E2E training content for his value stream
- QC individual product training produced by the Scrum teams
- Coordinate with training E2E lead, training manager and the training delivery manager to deliver training
- Measure training efficiency and improve training content
- Fix training quality issues by addressing incident and continuously drive improvement on training
- Review scrum team documentation and meet with scrum teams to gather info/details on processes and system functionality
- Create/edit transactional training process flows (via Visio) with detailed input from other scrum members
- Determine training curriculum needed for various business roles/jobs
- Maintain course catalog Access Database for training curriculum per release
- Create course outlines for s to determine content and duration of each course
- Create, edit publish and maintain BPPs (Business Process Procedures) or QRGs (Quick Reference Guide) or video QRGs for all releases (Major and minor (CIP, sustain)) using various tools as appropriate
- Create, edit, publish and maintain ILT/VILT (Instructor Led Training/ Virtual Instructor Led Training) and WBT (Web Based Training) courses
- Engage various stakeholders and mainly DevOps teams to continuously improve training
- Create survey to measure and track training progress and effectiveness for each individual course
- Create/manage training portal folder organization and publishing of all training docs as appropriate
- Perform train the trainer and conduct coaching sessions for site trainers to prepare them to deliver ILT classes, use exercise guides and training data in the training system
- Assist in identification of training environment requirements.
- Test training environment exercises for usability purposes.
- Deliver/support end user training ILT/VILT classes for go-live
- Provide post go-live support for end users
- , Key deliverables
- Develop training materials for every product and application they are involved in
- Prepare, test, and sustain Training Environment data for End User Training (EUT)
- Ensure site trainers are prepared and ready for EUT delivery
- Automation target achievement on training material production
Job Classification
Industry: Consumer Electronics & AppliancesFunctional Area: Customer Success, Service & Operations, Role Category: Non VoiceRole: Non VoiceEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Doctorate Not Required, Any DoctorateContact Details:
Company: Harman ConnectedLocation(s): Pune
Keyskills: Business process Automation Due diligence Claims Publishing Staffing Agile Visio Technical support Android
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HARMAN
HARMAN (harman.com) designs and engineers connected products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services. With leading brands including AKG®, Harman Kardo...
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