Assistant Manager - Chennai - Moglix - 0 to 3 @ moglix

Primary Responsibilities:

• Managing the Suppliers Pick up Plan and ensure that Pick up SLA s are met.
• Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
• Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.
• Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
• Maintaining and building on Moglix relationship and advice, on ways to deliver value from the product.
• Managing support issues and escalations for Moglix customers
• Ensure excellent internal communication with business units and Customer Service team to help foster a customer-centric culture.
• Follow-up with suppliers and coordinating with city teams (phone/f2f)