QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions
Responsibilities:
Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyze statistical data. Ensure that user expectations are met during the testing process. Draft quality assurance policies and procedures.
Other Details
Salary-18,000/- to 39,000/-
Required Experience-0 To 5
Minimum Age-15 To 35 Years
Qualification Required-12Th,All Graduations,B.Tech,M.Tech,Diploma,
Work Department-quality analyst
Work Industry-Banking,Finance,Automobiles,IT,FMCG
Skills-Product/Service Knowledge.
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Best Regards
HR Placement Team
Keyskills: customer service banking customer support