Job Description
Roles and Responsibilities -
1. To handle Customer queries / complaints / grievances on call and e-mail
2. Resolve queries on call or e-mail with defined TAT
3. Interact with internal departments to seek support on query resolution where required
4. Liaise with external entities (Business Partners, SB, Stock exchanges, Banks, AMC, etc.)
5. Follow escalation matrix and follow-up with internal / external teams, when required
Desired Candidate Profile
- NISM 5A Certified
- Good Call handling skills
- Good spoken & written English
- Strong Customer Service Orientation
- Ability to adhere to defined process & respond within TAT
- Basic knowledge of Mutual Funds, Broking, Insurance & Capital Market is an added advantage.
Work from home/anywhere
Interested candidate can share their CV to na*********g@an*********g.com
Job Classification
Industry: Financial Services
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time
Education
Under Graduation: Any Graduate
Contact Details:
Company: Angel Broking
Address: Ground Floor, G-1, Ackruti Trade Centre,, Andheri East, Mumbai City, Maharashtra,, MUMBAI, Maharashtra, India
Location(s): Lucknow
Website: http://www.angelbroking.com
Keyskills:
NISM
Mutual Funds
Grievance Handling
Customer Service
Banking
Calling
Query Resolution
Customer Handling