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Associate Customer Experience- Mutual Fund @ Angel Broking

Home > Customer Success, Service & Operations - Other

 Associate Customer Experience- Mutual Fund

Job Description

Roles and Responsibilities -


1. To handle Customer queries / complaints / grievances on call and e-mail

2. Resolve queries on call or e-mail with defined TAT

3. Interact with internal departments to seek support on query resolution where required

4. Liaise with external entities (Business Partners, SB, Stock exchanges, Banks, AMC, etc.)

5. Follow escalation matrix and follow-up with internal / external teams, when required


Desired Candidate Profile

  • NISM 5A Certified
  • Good Call handling skills
  • Good spoken & written English
  • Strong Customer Service Orientation
  • Ability to adhere to defined process & respond within TAT
  • Basic knowledge of Mutual Funds, Broking, Insurance & Capital Market is an added advantage.

Work from home/anywhere

Interested candidate can share their CV to na*********g@an*********g.com


Job Classification

Industry: Financial Services
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Education

Under Graduation: Any Graduate

Contact Details:

Company: Angel Broking
Address: Ground Floor, G-1, Ackruti Trade Centre,, Andheri East, Mumbai City, Maharashtra,, MUMBAI, Maharashtra, India
Location(s): Lucknow
Website: http://www.angelbroking.com

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Keyskills:   NISM Mutual Funds Grievance Handling Customer Service Banking Calling Query Resolution Customer Handling

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₹ 2,50,000 - 3,00,000 P.A

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Angel Broking Limited