Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Hiring For Interns / Freshers - IT Help Desk @ Quick Heal

Home > Other

 Hiring For Interns / Freshers - IT Help Desk

Job Description

Quick Heal Technologies has internship opportunity for B.Tech / ENTC / BCA / MCA candidates.


Job Description:

  • At Quick Heal Technologies - The individual in this role will be largely responsible to provide first/second level technical support via Call/E-mail/Chat/Remote to clients/partners.
  • Log all activity details into the case management system, and keep all cases up-to-date by logging actions taken, emails, contacts, and other pertinent information.
  • Consistently share problem/cause/resolution information, troubleshooting tips, white papers, best practices, case studies, training information, etc., for the issues that you work on with customers by creating knowledge base articles. Help to keep the knowledge base up to date by updating and modifying information as needed.
  • Provide technical information and diagnostic assistance that will reduce the overall time to resolution of customer issues.
  • Excellent written and oral communication skills is a mandate Must feel comfortable interacting with customers via phone and email and sharing ideas with the rest of the team.
  • Communicate effectively with customers as committed, impressing customers with the ability to deliver resolution or status according to that commitment.
  • Be able to communicate effectively with peers to ensure that technical issues are addressed in a timely manner.
  • Exhibit a willingness to help out in any way when the workload becomes abnormally heavy or when team members are away from the office.
  • Ability to grasp concepts quickly and work with minimal supervision.
  • Reporting and MIS reporting for Task completed.
  • Email Skills and Ticket Logging and Update experience/knowledge.
  • Should possess strong understanding of Windows OS / Server OS
  • Strong understanding of Virus, Malware, Ransomware
  • Good understanding of MAC OS and Linux OS
  • Good understanding of Networking Concepts
  • Strong communication, troubleshooting, co-ordination and interpersonal skill

Please share your CV at sa*******c@qu******l.co.in

Job Classification

Industry: IT Services & Consulting
Functional Area: Other,
Role Category: Other
Role: Other
Employement Type: Freshers

Education

Under Graduation: B.Tech/B.E. in Electronics/Telecommunication, Diploma in Electronics/Telecommunication
Post Graduation: MS/M.Sc(Science) in Any Specialization, Medical-MS/MD in General Surgery

Contact Details:

Company: Quick Heal
Address: OFFICE NO 7010 C AND D,7TH FLOOR,MARVEL EDGE,VIMAN, NAGAR,VIMANNAGAR, PUNE, Maharashtra, India
Location(s): Pune

+ View Contactajax loader


Keyskills:   IT Helpdesk Desktop Support Remote Support Technical Helpdesk Technical Support Routing Troubleshooting Switching

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ Not Disclosed

Similar positions

Trainee Engineer (Only For Diploma mechanical)

  • Xitadel
  • 0 years
  • Bengaluru
  • 1 day ago
₹ Not Disclosed

Assistant Manager- Server Security

  • Tata Communications
  • 4 - 8 years
  • Mumbai
  • 3 days ago
₹ Not Disclosed

Computer Operator - Work From Home - Part Time

  • Medidocx Services
  • 0 - 5 years
  • Pune
  • 3 days ago
₹ 0,000-90,000 P.A.

Digital Content Associate--Amazon Hiring!!

  • Amazon
  • 0 - 2 years
  • Chennai
  • 3 days ago
₹ 2.75 Lacs P.A.

Quick Heal

Quick Heal Technologies Limited Over 25 Years of Quick Heal Security Quick Heal Technologies Ltd. (Formerly Known as Quick Heal Technologies Pvt. Ltd.) is one of the leading IT security solutions company. Each Quick Heal product is designed to simplify IT security management across the length an...