Support Engineer II - IT @ Hotstar

Home > IT Network

Support Engineer II - IT

Hotstar
3 - 4 years
Mumbai
3 years ago
Email to a friend
Report this job

Job Description

What is the scope responsibility of the Role

Support Disney+ Hotstar s IT Operations

Address user tickets regarding hardware, software, and networking

Conduct remote troubleshooting

Diagnose and resolve technical issues

Installation and support end-user devices.

Create technical documentation and SOPs

Installing authorized software and ensuring patches and upgrades are applied on end-user devices

Build packages, and administrates Mac, Windows OS, and IOS/Android devices through MDM

Complies with all company policies and procedures.

Participates in the implementation and support of IT-related policies.

Skills/Strength of an Ideal Candidate

Service desk experience

Strong Knowledge of macOS and iOS.

Experience in Jamf/Intune

Administer and provide User account provisioningPerform user account management activities

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

Working knowledge of office automation products and computer peripherals,

Hands-on experience with Windows/Linux/Mac OS environments

Strong troubleshooting and critical thinking skills

Troubleshoot client software and basic network connectivity problems

Excellent communication skills

Knowledge/use of IT ticketing and asset management systems

Ability to perform remote troubleshooting and provide clear instructions.

Positive and professional demeanorParticipate in ongoing training and departmental development

AV/VC deployment experience (Polycom, Zoom/BlueJeans)

3-4 years of relevant experience

Job Classification

Industry: Film / Music / Entertainment
Functional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Hotstar
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

500 characters remaining

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Linux Networking Workflow Account management Windows Asset management IT operations Technical support Android Technical documentation

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Senior Technical Network Engineer

Orange Business

8 - 12 years

Noida, Gurugram

3 days ago

₹ Not Disclosed

Senior Technical Network Engineer

Orange Business

8 - 12 years

Noida, Gurugram

3 days ago

₹ Not Disclosed

Mainframe Hardware Test Engineer - Specialist

Hitachi Vantara

5 - 10 years

India

1 month ago

₹ Not Disclosed

Sr. Engineer - Service Management

Hitachi Vantara

3 - 5 years

Delhi, NCR

1 month ago

₹ Not Disclosed

Hotstar

Hotstar.com Hotstar is one of the fastest growing video-on-demand services. Scratch that. We're Hotstar. The go-to destination for over 100mn active users who seek anything from award-winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet en...

Support Engineer II - IT @ Hotstar

Home > IT Network