Partner Ops Support
- Hotstar
- 5 - 6 years
- Mumbai
- 2 years ago
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Job Description
- Interface with internal teams such as Content, Social, and Marketing teams to get information on priority content and regional promotion plans across social and marketing, and communicate this to all CS Vendor teams
- Support partner teams with information and resources needed to plan for any launches/campaigns/ releases and ensure they are geared to support with required training and people
- Analysis of top reasons for customer contact, delivery of CS KPIs (target Vs Actual), bridge gap plans communicate required processes to partner teams and monitor and guide on process gaps
- A graduation degree from a reputed educational institution
- 5-6 years of proven track record in Customer Support
- Exposure to Salesforce, Freshdesk (any competitive CRM system), Live chat and digital servicing channels will be an added advantage
- Excellent communication skills
- Willingness to work in shifts and roster to manage 24 x 7 operations
- Deep understanding of Customer Support business
- Understanding of contact center technology, processes, and operations
- Good interpersonal, time management, and organizational skills
- Proficiency in using Microsoft products such as Excel, PowerPoint, Word
- Customer-centric and attention to detail
- Ability to work both independently and in a team environment
- We are customer obsessed.
- We are audacious in vision and action.
- We encourage honesty and open dialogue.
- We respect everyone and every point of view.
- We make objective and data-driven decisions.
- We believe trust and accountability go hand-in-hand.
- We invest in each others growth.
- We bring our A-game and nothing else.
- We take charge and get it done.
- The glory. Almost too much responsibility.
- No dress code. Unlimited leave. A fun-life balance.
- A ticket on our rocket ship to the moon.
Job Classification
Industry: Film / Music / EntertainmentFunctional Area: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Non Voice
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: HotstarLocation(s): Mumbai
Keyskills: BPO RCA Time management Customer service operations Customer support microsoft Monitoring Performance improvement CRM Salesforce
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Hotstar
Hotstar.com Hotstar is one of the fastest growing video-on-demand services. Scratch that. We're Hotstar. The go-to destination for over 100mn active users who seek anything from award-winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet en...
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