Technical Help Desk - Voice Proces @ Atria Convergence

Job Description

Role Description
To provide customer satisfaction on every call
To ensure closure of the ticket within the prescribed TAT
To provide speedy resolution
Willingness to work in rotational offs & rotational Shifts
To resolves product or service problems by clarifying the customer's complaint
To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation

Key Result Area
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints.

Recruitment Specifications
Education

Diploma in EEE, ECE or CSE

Work Experience
Minimum of 0 3 Years of work experience
Experience in customer service or call center background preferred
Experience in handling technical calls will be preferred
Strong communication skills
Good interpersonal skills
Knowledge of multiple languages like English, Tamil, Kannada, Telegu, Hindi will be an added advantage.

Employement Category:

Employement Type: Full time
Industry: Telecom
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Technical Help Desk - Voice Proces

Contact Details:

Company: Atria Convergence
Location(s): Bengaluru

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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