Hiring for Customer Support/Service Desk
- Infosys BPM
- 4 to 7 Yrs
- Bengaluru
- 4 years ago
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Job Description
Infosys BPM Hiring for Customer Support/Service Desk - Technical Team Lead Bangalore on 14th Nov & 15th Nov 2019 (Thursday & Friday). PFB Details.
Please mention DS Deepika on top of your resume.
Venue :
Infosys BPM Limited
#785, Ground Floor Axis Sai Jyoti
15th Cross 100 Feet Road
Sarakki, 1st Phase, J P Nagar
Landmark Sindhoor Convention Hall.
Date: 14th Nov & 15th Nov 2019 (Thursday & Friday)
Timings : 10AM 12 PM
POC: Ramkumar
Reference : Deepika
Job details:
Role : Technical Team Lead
Location : Bangalore(Salarpuria)
Yrs of Experience: 4+ years of experience
*(At least 1-2 years of Team Lead Experience is Mandatory)
Education : Any Graduate
Shift : Flexible to work in rotational shifts
Domain : Customer Support/Service Desk
Position:
- Team Lead (4B)
Responsibilities:
- Conducts periodic reviews with the team, reviews daily, weekly and monthly dashboards to provide guidance to achieve the desired service levels
- Reviews the staffing plan and work allocation to achieve production numbers
- Works towards building relationships with client process owners to be able to anticipate and plan for future issues and challenges
- Maintains strict adherence to the quality plan including Quality Control, assurance and Improvement. Encourages the team members to contribute towards generation of process improvement ideas
- Should be able to manage team
Desired / Preferred Skills:
- Good Product Knowledge on current Technical world
- Logical & Analytical Ability
- People Mgmt. & Interpersonal skill
- Problem Solving Skills & Trouble shooting capabilities on product and tool
- Client Interactions Skills
Soft Skill:
- Assertive and effective in communications (written & verbal)
- Analytical ability,
- Good working knowledge of MS Office
IMP NOTE
Must carry mandatory Documents while attending interview:
Appointment & Relieving letter (Previous Employers if applicable)
Current employer offers letter and Salary revision letter with annexure (if applicable) whichever pertains to your current salary.
Last 3 months salary slips.
10th & 12th Mark Sheet & Board Certificate
All Graduation / Post-Graduation Mark Sheets (Each year separate mark Sheet or consolidated mark sheet& University Certificate)
Address Proof Aadhar card/Voter ID/Passport/Driving license
Resume
Passport Size Photo
Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirement.
Disclaimer:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirement
Please acknowledge.
Regards.
Deepika C
Sr. Recruiter HRO
Infosys bpm
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Customer Support/Service Desk
Contact Details:
Company Name: Infosys BPMLocation(s): Bengaluru
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Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...
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