Excellent Opportunity For Training & Quality
- Peoplelogic Business
- 2 to 5 Yrs
- Bengaluru
- 4 years ago
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Job Description
Roles and Responsibilities:
- Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.
- Develop individualized and group training programs that address specific business needs.
-Develop training manuals that target tangible results.
-Implement effective and purposeful training methods.
-Analyzing daily calls and operations of employees and identifying any areas of improvement.
-Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
- Create a curriculum to facilitate strategic training based on the organizations goals.
-Manage the technologies and technical personnel required to develop, manage and deliver training.
-Keep abreast of training trends, developments and best practices.
Desired Candidate Profile:
-Bachelor's degree in human resources or a related field (essential).
-A minimum of 2 years experience in training and development management (essential).
-Excellent written, verbal and interpersonal communication skills.
- Superb track record in developing and executing successful training programs.
- Critical thinker with innovative problem solving skills.
- Highly computer literate with proficiency in MS Office and related business and communication tools.
-Familiar with traditional and modern training processes.
-Fantastic organizational and time management skills.
-Strategic and creative mindset.
-Meticulous attention to detail.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Teacher / Tutor Functional Area: Not ApplicableRole/Responsibilies: Excellent Opportunity For Training & QualityContact Details:
Company: PeopleLogic BusinessLocation(s): Bengaluru
Keyskills: quality analysis training manuals communication skills training need analysis call quality
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